Refund & Cancellation Policy

Everything sold here is a file. Nothing is manufactured, packed, posted or couriered, and there is no physical item to send back. As soon as your payment is confirmed, the file is available in your account and the purchase is complete.

Because a downloaded file cannot be returned or un-received, digital purchases are not automatically refundable once the download has been made available to you.

We will refund in full where:

• the file is faulty, corrupted, or will not open in the format stated;
• the product is materially different from what its page described;
• you were charged more than once for the same order, or charged for an order you did not place;
• a technical fault on our side prevented you from downloading what you paid for and we cannot put it right.

Tell us within 14 days of your purchase and include your order number. Where the problem is something we can fix — a re-upload, a different format, a working link — we would rather fix it, and we will offer that first.

We would normally decline a refund where:

• you have downloaded the file and simply changed your mind;
• you bought the wrong item by mistake, though it is still worth asking;
• your device or software cannot open a format that was clearly stated on the product page;
• the request is a duplicate of one already decided.

None of this removes rights you have under the consumer law of your own country.

You can abandon a checkout at any point before you pay, and nothing is charged. An unpaid order simply stays unpaid, and your basket is left as it was so you can come back to it.

Once payment is confirmed and the download is available, the order can no longer be cancelled — only refunded under the terms above.

Email hello@meemiart.com from the address on the order, with:

• your order number, which is on your confirmation email;
• the product concerned;
• what went wrong.

We aim to respond within a few working days. One person reads that mailbox, so a clear description gets you a faster answer.

Refunds are issued through Paddle, the merchant of record for your purchase, back to the payment method you used. The time it takes to appear on your statement is set by your bank or card issuer, not by us.

When a refund is processed, access to the file is withdrawn. The product stops working in My Downloads and the download link stops resolving. Your order history keeps the record of the purchase and the refund — we do not delete it.

Continuing to use a file after being refunded for it is a breach of the licence terms.

If something has gone wrong, please contact us before raising a chargeback — it is almost always quicker. A chargeback on a downloaded file is treated the same way as a refund: access is withdrawn, and the account may be suspended.